Frequently Asked Questions
Welcome to SteeringPros.com
Our business is dedicated to Steering Racks & Gearboxes and trusted by Dealerships from California to Florida. If, after reviewing this FAQ, you still have unanswered questions or concerns, please Contact Us from 9:00 AM to 5:00 PM, Monday–Friday.
Why SteeringPros.com?
Steering Pros LLC prides itself on its quality, long-term reliability and fast delivery times. Unlike our competitors, we NEVER source any products from China — all Power Steering Racks and Gearboxes are reconditioned in the U.S.A. If you have any questions or concerns, or feedback in general, please contact us via email or phone, Monday through Friday.
Is This Website Secure?
Personal information is treated with care and protected via 256-Bit Secure Socket Layer (‘SSL’). Simply use an SSL-compliant browser such as Internet Explorer, Google Chrome or Mozilla Firefox to conduct secure transactions that encrypt all of your personal information, including Credit Card information, name, email, phone, and mailing / billing addresses. We encourage you to read our Privacy Policy for further clarification.
What Is The Product Warranty?
We want you to be completely satisfied and confident with your purchase, which is why we include a 12-Month Parts Warranty on all products sold on this Site. A 12-Month Labor Guarantee (add $100) is available to ASE® certified automotive professionals. Some restrictions apply. Please reference our Terms and Conditions for additional information regarding the Parts Warranty process.
Who May Purchase The Labor Guarantee?
SteeringPros.com believes that the installation of the Steering Rack or Gearbox should be handled by an experienced automotive professional, which is why — at present — we only allow Dealerships and ASE® Certified Repair Shops to purchase the Labor Guarantee (add $100).
How Long Does It Take To Receive The Order?
Steering Racks arrive in 2-4 business days via UPS® Ground ($55). We also offer 2-Day Air for $195. Return Service (RS) for the Core is included. Orders received by 3:00 PM ET are usually shipped same-day. Orders submitted after 3:00 PM will process the following business day (excludes weekends and holidays). If you are having trouble with your order or prefer to purchase by phone, call us at (702) 329–1085.
What Is A Core Deposit?
We charge a “Core Deposit” at Checkout to ensure prompt return of the Core. The amount of the Core Deposit varies based on the replacement value of the Core. Our business depends on the rapid turnaround of these Cores, so we include a prepaid Return Service (‘RS’) label with every order. Collection efforts begin at two (2) weeks for Steering Racks and four (4) weeks for Gearboxes. On rare occasions, we may not require the Core to be returned at all — in which case we’ll notify the purchaser and refund the Core Deposit immediately. Please allow 5–7 business days for the refund to post to your Credit / Debit account. Reference our Core Return Guide for more details.