Frequently Asked Questions
Steering Pros, LLC prides itself on its quality, long-term reliability, and fast delivery times. Unlike our competitors, we NEVER source any products from China — all Power Steering Racks and P/S Pumps are reconditioned in the U.S.A. To prove our commitment to quality, we offer a 24-Month Labor Guarantee ($80) for automotive professionals. We’ve also spent a healthy focus on our website’s user experience so that it’s easy to find the right product with minimal complexity. If you have any questions or concerns, or feedback in general, please contact us via email or phone, Monday through Friday.
Is This Website Secure?
What Is The Product Warranty?
We want you to be completely satisfied and confident with your purchase, which is why we include a 24-Month Parts Warranty on all products sold on this Site and a 24-Month Labor Guarantee ($80) is available to automotive professionals. Some restrictions apply. Please refer to our Terms and Conditions for additional information regarding the Parts Warranty process.
Who May Purchase The Labor Guarantee?
SteeringPros.com believes that the installation of the P/S Gear and Pump should be handled by an automotive professional, which is why — at present — we only allow Dealerships and ASE® Certified Repair Shops to purchase the Labor Guarantee ($80).
How Long Does It Take To Receive You Order?
Every product sold by SteeringPros.com includes FREE UPS® Ground + prepaid RS for the Core. Please allow 2–4 business days for delivery. The fee to upgrade the shipping method to UPS® 3-Day Select is $30, UPS® 2-Day Delivery is $60, and UPS® Next Day Air (‘Overnight’) is $90. All orders received by 3:00 PM ET ship same-day. Orders submitted after 3:00 PM will process the following business day (excludes weekends and holidays). If you are having trouble with your order or prefer to purchase by phone, call us at (800) 385–3690.
What Is A Core Deposit?
Steering Pros, LLC charges a “Core Deposit” of $125 at Checkout to ensure prompt return of the Core. Our business depends on the rapid turnaround of these Cores, so we include a prepaid Return Shipping (‘RS’) label with every order. Our collection efforts begin at two (2) weeks for Steering Racks and four (2) weeks for Gear Boxes. On rare occasions, we may not require the Core to be returned at all — in which case we’ll notify the purchaser and refund the Core Deposit immediately. Please allow 5–7 business days for the refund to post to your Credit / Debit account.
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